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Customer Service

SHIPPING :

We use UPS or EMS for international shipping,
and JNE for domestic shipping.

Shipping price is flat rate by zone:
ZONE A (INDONESIA) : AUD$ 2
ZONE B ( AU-NZ) : AUD$ 30
ZONE C (ASIA) : AUD$ 25
ZONE D (US-CAN) : AUD$ 35
ZONE E (EUROPE & OTHERS) : AUD$ 40

FREE SHIPPING (for orders of AUD$ 200 or more)

You will receive a shipment confirmation email with the shipping tracking number.

Parcels are delivered between normal business hours; Monday-Friday, 9am-5pm.

Zuttion accepts no responsibilities for any delays caused from insufficient delivery info.

 

PAYMENT :

We accept payments via PayPal and Credit card. All prices are in AUD$.

If for any reason the items you have purchased are sold out, we will notify you and offer you an alternative.  If you would like to cancel the order then we will offer you a refund.

Your order will be processed once payment has been received in full. Order processing takes 1-2 days.

We will email you once your order has been dispatched. At this point, all traced deliveries will receive a tracking number. We cannot change the delivery address once an order has been shipped.

 

RETURNS :

We hope you enjoy your Zuttion purchase, but we understand that from time to time you may want to return it to us.

If you have a sizing issue please email us to discuss exchange options and stock availability. Please be sure the garment is in new condition.

Contact: info@zuttion.com.au

To ensure your item arrives safely back to Zuttion, we recommend using Registered Post.

We do not repair/exchange/refund items that have been damaged due to general wear and tear.  We reserve the right to refuse a return if the merchandise in question does not meet our standards.

 

PRIVACY :

Privacy  Please note that any personal details you provide will be kept confidential and will not be distributed to third parties. Your details will be kept on a private database for use by Zuttion only. We do not collect or record credit card details.

My Account  Once you have shopped online with Zuttion for the first time you will be asked to create an account or you can purchase as a guest.

By creating an account for the online store you can;

-Check out faster
-Access your order history
-Save your shipping address
-View order Status
-You can opt-in to receive the Zuttion newsletter.

 

CONTACT: 

EMAIL: info@zuttion.com.au

RETURN ADDRESS : 1/80 Adelaide St. Clayfield QLD 4011 Australia
FACEBOOK : https://www.facebook.com/www.zuttion.com.au/

INSTAGRAM : https://www.instagram.com/